These terms and conditions apply to the sale and use of products sold on the website www.auroraveilbags.com.
The Seller reserves the right to modify these Terms and Conditions of Sale and the Privacy Policy at any time, for example, to adapt to changes in laws and regulations or website functionality. Such changes will be communicated to Users via specific notices on the Site with a notice period of 10 days from the date of publication.
This online store allows the Seller to sell their products directly.
All sales are subject to the Consumer Code (Legislative Decree 206/2005) and the E-commerce Code (Legislative Decree 70/2003).
These conditions apply to all products purchased on the Site.
For the purposes of this agreement, the following definitions apply:
These Terms and Conditions of Sale apply to all Products offered on the Site (as described in Art. 3) and govern any contractual relationship established between the Seller and the User (whether Consumer or Professional) according to the definitions provided by current legislation.
If one or more clauses of these Terms and Conditions are found to be null, void, or unenforceable, this shall not affect the validity of the remaining contractual clauses.
In such cases, the parties undertake to replace the affected clause with a new provision that reflects the original intent as closely as possible and produces equivalent legal and economic effects.
The Site is dedicated to retail sales in e-commerce mode. The main products include bags, clothing, fashion accessories, and similar items. Each Product is described in detail and illustrated with images on its respective page on the Site.
The published product images aim to represent the items for sale as faithfully as possible. However, due to factors such as brightness and calibration of the device used by the User, the display may differ slightly from the actual product.
These images and graphic representations are for illustrative purposes only and have no contractual value.
Given the nature of online sales, any discrepancy between the product description and the actual product received may only be contested if the discrepancy is substantial and significant enough to affect the characteristics or functionality of the purchased item.
Unless otherwise stated, all product prices are expressed in Euros (€) and include VAT. The following details will be displayed in the Shopping Cart before order confirmation:
The Seller undertakes to constantly monitor the accuracy of prices published on the Site. However, the Seller cannot guarantee absolute freedom from errors. If a clear error in the product price appears, the Seller will contact the Customer, who may choose to:
Prices are subject to change at any time. In such cases, the price in effect at the time of order confirmation shall apply.
The Seller also reserves the right to offer promotional offers, special sales conditions, or the use of discount codes in accordance with Article 17-bis of the Consumer Code. Specific terms for each promotion will be communicated via announcements on the Site.
If a published price is clearly erroneous or insignificant compared to the actual value of the product due to IT, technical, manual, or material errors, the order will be considered invalid and will be canceled, and any amounts paid will be refunded within 30 days upon notification to the Customer.
The Seller reserves the right to verify the User's good faith, especially in cases of improper use of promotions, discount codes, or other commercial offers. If the User engages in illegal behavior or violates these Terms, the Seller has the right to cancel the order and immediately notify the Customer.
Users wishing to shop on the Site may choose to register voluntarily. When registering, personal information must be entered completely and truthfully.
The User intending to register declares and guarantees:
The registration process involves creating a personal account through which the User can manage their orders, data, and preferences.
During this process, you will be asked to provide your name, email address, and a personal password. The email address provided will be used for all communications related to products, orders, and services on this Site.
The use of temporary or invalid email addresses is prohibited. In case of abuse or violation, the Seller reserves the right to:
All provided data will be processed in accordance with current data protection regulations. Unless you explicitly consent, your data will be used solely to process your orders. With your consent, your data may also be used for promotional or informational purposes, such as sending offers, news, or exclusive discounts.
Users may purchase products available on the Site by following the guided purchase process as instructed on relevant product pages. During this process, the Customer must complete and submit an electronic order form following instructions on relevant pages.
Before confirming the order, a summary of key commercial terms will be displayed, including:
After reading and accepting contract terms and selecting desired options, the Customer completes the purchase by choosing a payment method and sending the order.
The contract is deemed concluded when the Seller formally confirms acceptance of the order via email to the address provided by the Customer.
The Seller reserves the right to assess the correctness and completeness of the order and may refuse or not process the order in cases such as:
If an order cannot be fulfilled, the Seller will immediately notify the Customer and fully refund any amounts paid.
The Seller is not liable for any direct or indirect damages, losses, or expenses incurred by the Customer due to non-acceptance of an order (even partial).
www.auroraveilbags.com offers the following secure payment methods:
Customers can choose to pay via PayPal and access their account via a secure connection (SSL) upon order confirmation. PayPal guarantees the security of sensitive data as no financial information is shared with the Seller. Upon completion of the transaction, the Customer will receive a confirmation email from PayPal. Funds will be deducted immediately upon order submission. In case of cancellation, funds will be refunded to the original payment account.
If supported by the Customer's account, the "Pay in 3" option provided by PayPal may be selected. The order amount will be divided into three interest-free monthly installments with no additional interest charges. If enabled on the Customer's PayPal account, this option will appear directly on the PayPal payment page.
You can also pay using credit or debit cards, supporting most common card types (Visa, MasterCard, American Express, Maestro, etc.) via a secure gateway. All transactions are securely encrypted and fully compliant with international security standards.
All products purchased on www.auroraveilbags.com are crafted with bespoke artisanal processes, paying close attention to every detail. Each item is handmade after order confirmation to ensure its quality, uniqueness, and premium feel.
Handcrafted items are estimated to take 10-12 business days to complete, with exact times varying slightly based on order volume and product complexity.
Once production is complete, products are shipped via trackable couriers. Average delivery times are as follows:
For every order, the Seller generates an electronic receipt based on information provided by the Customer at purchase. Once the order ships, the Customer will receive a tracking code via email to track package status in real-time.
The Customer undertakes to:
In such cases, the Seller will replace the product at their own expense and arrange for return collection at the address provided by the Customer.
If goods are shipped to countries outside the EU, any customs duties and import taxes are borne by the Customer. The Seller cannot predict the exact amount of these fees, which vary by destination country regulations. It is the Customer's responsibility to obtain relevant information before placing an order.